Success Stories
How Swiss companies have transformed their processes with AI
Multilingual AI Agent: 70% of Inquiries Automatically Resolved
Swiss Insurance Company
Challenge
The insurance company received over 500 customer inquiries daily via phone, email, and web chat. The average wait time was 12 minutes, customer satisfaction was just 62%. Seasonal spikes after storm events regularly overwhelmed the 15-person support team.
Results
“Our customers love the instant help in all national languages. The quality of responses exceeds our expectations – and our team can focus on the truly complex cases.”
— Head of Customer Service, Customer Service Lead
AI Invoice Automation: CHF 200,000 Savings per Year
Swiss Financial Services Provider
Challenge
The financial services provider manually processed over 3,000 incoming invoices monthly. The process tied up three full-time employees, was error-prone (4.2% error rate), and didn't scale with business growth. The average processing time per invoice was 18 minutes.
Results
“The AI solution has transformed our finance department. What used to take days, the system now handles in minutes – with fewer errors than ever before.”
— CFO, Financial Services