AI Agents & Chatbots
Our AI agents go far beyond simple chatbots. They understand context, speak multiple languages, access your knowledge bases, and independently resolve 70% of all inquiries. For the remaining 30%, they intelligently escalate to your staff – with full context.
Your Challenges
Rising support inquiries
The volume of customer inquiries is growing, but staffing levels remain the same. Wait times increase, satisfaction decreases.
Multilingual support
In Switzerland, you need support in at least three languages – this is personnel-intensive and expensive.
Availability outside business hours
Customers expect 24/7 availability, but shift operations are hardly affordable for SMEs.
Knowledge loss from turnover
When experienced employees leave, valuable process and product knowledge is lost.
Our Solutions
Multilingual AI Agents
AI agents fluent in German, English, French, and Italian that seamlessly switch between languages.
Knowledge Base Integration
Connection to your existing knowledge bases, FAQs, product documentation, and internal systems.
Intelligent Escalation
Automatic detection of when a human agent is needed – with full conversation handover and context.
Analytics & Insights
Detailed reports on inquiry volume, resolution rates, customer satisfaction, and optimization potential.
How We Work
Requirements Analysis
We analyze your support processes, most frequent inquiries, and existing systems.
Knowledge Building
Structuring and preparing your knowledge base for the AI – from FAQs, tickets, and documentation.
Training & Testing
Training the AI agent with your data and intensive testing in realistic scenarios.
Go-Live & Optimization
Gradual rollout with continuous monitoring and optimization of response quality.
Frequently Asked Questions
How intelligent are your AI agents really?
Our AI agents are based on the latest Large Language Models and are trained with your specific data. They understand context, can conduct multi-step conversations, and continuously learn from interactions. For complex inquiries, they escalate intelligently.
Which channels are supported?
We support website chat, email, WhatsApp Business, Microsoft Teams, and other channels. The AI agent works across channels with unified knowledge and conversation history.
How is data security ensured?
All data is processed and stored in Switzerland. The solution is fully GDPR-compliant and meets revDSG requirements. For regulated industries, we offer additional security measures.
Can the AI agent integrate with our CRM/ERP?
Yes. We offer ready-made integrations for Salesforce, HubSpot, SAP, Microsoft Dynamics, and many other systems. The agent can retrieve customer data, create tickets, and trigger processes.