AI Agents & Chatbots
Our AI agents go far beyond simple chatbots. They understand context, speak multiple languages, access your knowledge bases, and independently resolve 70% of all inquiries. For the remaining 30%, they intelligently escalate to your staff – with full context.
Your Challenges
Rising support inquiries
The volume of customer inquiries is growing, but staffing levels remain the same. Wait times increase, satisfaction decreases.
Multilingual support
In Switzerland, you need support in at least three languages – this is personnel-intensive and expensive.
Availability outside business hours
Customers expect 24/7 availability, but shift operations are hardly affordable for SMEs.
Knowledge loss from turnover
When experienced employees leave, valuable process and product knowledge is lost.
Our Solutions
Multilingual AI Agents
AI agents fluent in German, English, French, and Italian that seamlessly switch between languages.
Knowledge Base Integration
Connection to your existing knowledge bases, FAQs, product documentation, and internal systems.
Intelligent Escalation
Automatic detection of when a human agent is needed – with full conversation handover and context.
Analytics & Insights
Detailed reports on inquiry volume, resolution rates, customer satisfaction, and optimization potential.
How We Work
Requirements Analysis
We analyze your support processes, most frequent inquiries, and existing systems.
Knowledge Building
Structuring and preparing your knowledge base for the AI – from FAQs, tickets, and documentation.
Training & Testing
Training the AI agent with your data and intensive testing in realistic scenarios.
Go-Live & Optimization
Gradual rollout with continuous monitoring and optimization of response quality.
Frequently Asked Questions
Can AI agents solve technical problems?
Yes. Our agents access your knowledge bases, FAQs, and documentation. They can provide step-by-step guides, create tickets, and escalate to specialists when needed.
What languages do the agents support?
German, French, English, and Italian by default. Additional languages are available on request. Language detection is automatic.
How personalized are the responses?
Very. The agents recognize customer context (name, contract data, history) and adapt responses accordingly. No generic boilerplate.
How is the agent trained and optimized?
We initially train the agent with your data. After that, it continuously learns from interactions. Monthly reviews ensure quality and accuracy.
Free download: AI implementation guide
Get our practical guide with templates and checklists for your AI project.